In this team member spotlight, you’ll meet someone with over two decades of experience in the insurance industry and long memory for special occasions.
Patricia has been working at Falvey Cargo for over 12 years. She joined the team in April 2007 as an underwriting technical assistant and was then promoted to account executive. In her current role, she is responsible for profitability, retention, and growth of her accounts within the Underwriting Authority. More specifically, Patricia handles all processes, from application through renewal and policy issuance, while always providing excellent customer service to our brokers.
After more than a decade with Falvey Cargo, Patricia says she never gets bored because every day is different, making her job interesting and challenging. “Falvey cares about its employees,” she continues. “The management welcomes all suggestions and listens, but most importantly, responds and takes action if necessary. A lot of my colleagues feel like Falvey is a family and that’s true for me as well. I am so blessed to work for such a good company and with amazing people every day.”
Before joining Falvey Cargo, Patricia worked at One Beacon Insurance as a personal lines senior underwriting assistant for 11 years. Her family moved to the U.S. from Hong Kong in 1995, which was the same year Falvey Cargo opened for business.
Patricia is a Christian and an active member of her church. She enjoys having fun with her three grandchildren. This past March, Patricia took a trip to Florida Disney Cruise and Disney World for two weeks with her husband, son, daughter-in law, and grandchildren, which she says was a happy and memorable experience. For one of her hidden talents, she says she can remember everyone’s birthday after hearing it once.